Property Services

Property Services BrochurePROPERTY MANAGERS

NAI Eagle Property Managers are able to provide our clients the professional attention and service their properties and tenants require. We are local to our properties, which allows us to preform regular on-site inspections and occasional interactions with the tenants. We believe excellent customer service and communication is key to ensuring quality performance to our clients. Through our monthly reports and other communication methods, we keep our clients aware of all aspects of their property ensuring that each asset is performing at its fullest. We provide superior service and client relations to ensure properties are operating at their highest level.

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OPERATIONS MANAGEMENT (Preventative Maintenance and Tenant Services)

Managing the property to ensure it remains in excellent condition is paramount to the visibility of the property. Proper maintenance will assist in attracting new tenants, tenant retention, and owner satisfaction. NAI Eagle ensures through various maintenance contracts that each property has the proper preventative maintenance programs in place, along with handling tenant calls and service requests in a timely manner. We bid all contracts and monitor each one to ensure adherence to the terms of the contract.

As a Team, we conduct the management of our properties by performing all the services needed to give the attention our Owners and their properties each deserve – including, but not limited to:

  • Asset management services
  • Regular on-site property inspections
  • On-site management & technical personnel
  • Tenant relations & retention strategies
  • Coordinate all vendor contracts
  • Online work order system/dispatching requests
  • Inspection of all vendor work performed
  • Preventative maintenance
  • 24/7 On-call emergency service
  • Bid coordination
  • Supervision of subcontractors


Through use of Yardi Voyager, IHMS Software, and Excel, NAI Eagle prepares clean and precise monthly reports, detailing all property income and expenses. Each invoice is approved and processed in a timely fashion so that our pay history remains outstanding with each of our properties’ vendors.

Lease administration

Lease administration plays an important role within our property management team to ensure accurate and organized records of all leases are properly documented. Lease files are established to provide hands-on information reflecting all correspondence for each tenant’s lease. A complete lease abstract is then established through our online system (Yardi), entering all important dates and rental amounts for the entire term of the lease, which is accessible with a click of a button. All lease modifications such as expansion, contraction, relocation, holdover, and renewals are stored with the lease details for easy drilldown and historical reference. Critical dates, tasks, and notifications are an integral part of the Yardi lease management system. Dates and tasks are integrated into the user’s dashboard, so that lease expirations, option notices, tenant insurance expirations, rent increases, etc. are never missed. (2014) Retrieved from http://www.yardi.com/documents/2013/10/comm_voyager-1.pdf

Through our Accounting and Lease Administration services, we conduct outstanding services for our properties by providing the following, including but not limited to:

  • Rent Collection
  • Annual common area maintenance, tax, and insurance reconciliations
  • Annual budget forecasts
  • Full accounting and financial reporting services
  • Monthly summary reporting to Owner
  • Track insurance coverage and policies
  • Lease coordination

2250 Old Brick Road, Suite 240
Richmond, VA 23060
(804) 217-6926

9954 Mayland Drive, Suite 2500
Richmond, VA. 23233
(804) 308-2971

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Although the information contained herein was provided by sources believed to be reliable, NAI EAGLE makes no representation, expressed or implied,
as to its accuracy and said information is subject to errors, omissions or changes.